FAQ

1. Shipping & Delivery

• Where do you ship?
  We currently ship exclusively to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, offshore islands, or military addresses (APO/FPO).
  
  
• How much does shipping cost?
  Shipping is Free for all eligible orders within our shipping coverage area.
  
  
• How long will it take to process and deliver my order?
  
  
  • Order Processing Time: 1–2 business days (Monday–Friday). Orders placed after 5:00 PM Eastern Time (ET) will begin processing on the next business day.
    
    
  • Estimated Delivery Time: 3–7 business days after shipping.
    
    
• Which shipping carriers do you use?
  Orders are shipped using major carriers including USPS, UPS, or FedEx depending on product size, weight, and destination.
  
  
• How can I track my shipment?
  Once your order ships, we will send a shipping confirmation email containing your tracking number and a link to monitor your package in real-time.
  
  

2. Ordering & Payments

• Can I change or cancel my shipping address after placing an order?
  If your order has not shipped yet, please contact us immediately at support@oaken.shop or call +1 (770) 575-8457. Once a package has shipped, we may not be able to modify the address.
  
  
• What happens if my package is delayed?
  While we aim for timely delivery, unexpected weather, holiday traffic, or carrier delays can occur. If your tracking status hasn't updated in several days, please reach out with your order number so we can investigate.
  
  

3. Returns & Support

• Where do I send returns?
  All returns must be sent to our official U.S. warehouse address:
  Oaken Returns
  5274 Fieldgreen Crossing
  Stone Mountain, GA 30088
  United States
  
  
• Are there any restocking or handling fees?
  No. We offer Free warehouse handling and shelf fees for returns.
  
  

4. Contact Us