Shipping policy

At Oaken, we are committed to providing fast, reliable, and convenient shipping for our customers. We currently ship orders to the 48 contiguous United States.
Shipping Coverage
We currently provide shipping to the 48 contiguous United States.
We do not currently ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • Offshore islands

  • P.O. Boxes

  • Military addresses, including APO/FPO addresses

Shipping Carriers
Orders may be shipped using one of the following major carriers:

  • USPS

  • UPS

  • FedEx

The carrier selected for your order may vary depending on the product, destination, package size, and shipping requirements.

Order Processing Time

  • Orders are generally processed within 1–2 business days.

  • Orders are processed Monday through Friday, excluding U.S. federal holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Order Cut-Off Time
Our daily order cut-off time is:

  • 5:00 PM Eastern Time (ET)

Orders placed after the daily cut-off time will be processed on the next business day.

Estimated Delivery Time
The estimated delivery time is:

  • 3–7 business days after the order has been shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.

Tracking Information

  • Once your order has been shipped, a tracking number will be provided by email.

  • You can use the tracking number to monitor the status and progress of your shipment through the applicable carrier's tracking system.

  • Please allow some time for tracking information to become available after the shipping confirmation has been sent.

Shipping Delays
While we make every effort to ensure timely delivery, Oaken is not responsible for delays caused by:

  • Severe weather

  • Natural disasters

  • Carrier delays

  • Incorrect or incomplete shipping addresses

  • U.S. federal holidays

  • Customs or government-related delays

  • Other circumstances outside of our reasonable control

If your package appears to be delayed, please contact our customer service team and provide your order number and tracking information.

Incorrect Shipping Address

  • Customers are responsible for providing a complete and accurate shipping address when placing an order.

  • If an order has not yet shipped, please contact us as soon as possible to request an address correction.

  • Once an order has been shipped, we may be unable to change the shipping address. Additional shipping charges may apply if the package needs to be reshipped due to an incorrect or incomplete address.

Shipping Contact
If you have questions about shipping, delivery, tracking, or your order, please contact our customer support team:

Customer Service Hours

  • Monday–Friday: 9:00 AM–6:00 PM

  • Time Zone: Eastern Time (ET), UTC−5 / UTC−4 during Daylight Saving Time

We will respond to customer inquiries during our regular business hours.

U.S. Warehouse / Return Address
Our U.S. warehouse and return address is:
5274 Fieldgreen Crossing
Stone Mountain, GA 30088
United States

  • Warehouse handling / shelf fee: Free

  • Shipping Costs: Free

Contact Us
If you have any questions regarding our shipping policy, please contact us:

Oaken Customer Support

  • Email: support@oaken.shop

  • Phone: +1 (770) 575-8457

  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM ET


Thank you for shopping with Oaken.